In the first instance you should contact your lender to assist you with this. If you do not know the name of your lender, you may find it helpful to check your bank statements to see who your payments were made to.

In the first instance you should contact your lender to assist you with this. For your information, due to our group data retention policy we only retain sales related documentation for 7 years from the point of sale, unless we have reason to retain longer.

Most lenders ask you to submit details as you can such as your name, address at the time of the agreement, date of birth, and as many details as you can about the car your purchase such as make and model, dealer name, year of purchase.

Commission is usually a payment. The payment is made by a lender to a dealer or broker when a customer takes out a finance agreement.

On the 11 January 2024 the Financial Conduct Authority (FCA) announced their intention to review historical motor finance discretionary commission arrangements (DCA) across the motor finance industry.

On 24 September 2024, the FCA released the following update on their ongoing review, confirming the extension originally proposed on 30 July 2024:

• The FCA intend to share their findings and next steps in May 2025. If your agreement did involve a DCA, you won’t automatically be entitled to compensation.

• The complaint handling pause is still in place and the deadline to respond to customer complaints has been extended to after 4 December 2025. This pause only applies to complaints involving discretionary commission arrangements between lenders and brokers. However, the FCA announced on 13th November 2024 that they are consulting on whether to extend the pause on complaint handling to include fixed commission arrangements also, and expect to announce a decision on this by mid December 2024.

• You will have more time to refer complaints to the Financial Ombudsman if a final response is issued. Instead of the usual 6 months, you have until 29 July 2026, or 15 months from the date of the final response letter, whichever is later.

• You can read more about the timelines on the FCA's website here.

A discretionary commission arrangement (or DCA) is where a lender allows a dealer or broker to select the interest rate charged to the customer and where the commission paid is linked to the interest rate charged. The FCA banned discretionary commission arrangements in January 2021.

A fixed commission arrangement is where any commission paid is not linked to the interest rate charged, and usually the interest rate was fixed by the lender. All commission models since 2021 have been fixed, but many finance agreements taken out before 2021 were also fixed commission models. The FCA have confirmed that fixed commission models are not within the scope of their review.

You should contact your lender as they are best placed to answer this. Most lenders have set up dedicated webpages and online enquiry forms to allow you to do this. Please click here to see a list of the contact details for the lenders we work with.

Yes it does because if you took out your agreement before April 2007 or after 27th January 2021, the FCA have confirmed that your agreement will not be within the scope of their review into DCA’s. The FCA banned DCA’s on 28th January 2021.

Once you have submitted an enquiry to the lender, they will be able to review your agreement and confirm if your agreement was affected by a discretionary commission arrangement.

Your lender should automatically log your enquiry as a complaint if they establish you did have a DCA related to your agreement. Your lender will inform you of any next steps when you submit your enquiry to them.

No. If you arranged your finance between yourself and a lender, there is no commission involved.

Due to data protection rules, the lender will likely require the account holder to provide consent for you to deal on their behalf.