BMW Approved Used
Thank you for choosing a BMW Approved Used Car.
Thank you for choosing to purchase a BMW Approved Used Car. You can be sure that in addition to delivering sheer driving pleasure, your BMW also affords complete peace of mind. Here’s why.
Every Approved Used BMW is carefully examined and prepared before it is offered for sale to ensure it is of the highest possible quality. For further reassurance, overleaf are some of the tests and checks carried out on each BMW Approved Used Car.
Benefits of Buying an Approved Used BMW
Full vehicle preparation - Every BMW Approved Used Car is prepared by qualified BMW Technicians, fully road tested and any mechanical faults are rectified using Genuine BMW Parts prior to delivery
Full service history - Only BMWs which have been maintained in strict adherence to BMW servicing recommendations can qualify as BMW Approved Used Cars. In addition, any BMW with a service due within
4,000 miles, or 4 months*, has the appropriate service carried out prior to delivery. *The only exception is where the vehicle has the benefit of a Service Inclusive Package, due services are to be carried out prior to delivery.
Servicing made simple - Planning for the road ahead has never been easier. With the BMW Pay Monthly Service Plan you can remove the uncertainty often associated with car servicing costs by spreading them monthly, much like you would your household bills. Our Pay Monthly service plan covers two services and any unused credit can be transferred to another BMW if you decide to switch unexpectedly. As part of the Pay Monthly plan you will also receive a number of added extras including:
• Fluid top ups
• An MOT
• A Wash & Vac each time you visit
• Seasonal health checks
• Free Sat Nav Map updates
Get the quality service and parts you expect from BMW with a fixed monthly payment. Give your BMW the care and attention it deserves from the experts that made it.
Independent vehicle history and mileage check.** - Every Approved Used BMW undergoes an independent check to verify its mileage and vehicle history to ensure that the car has not been stolen or written-off and is not subject to any outstanding finance agreement. A certificate confirming that these checks have been made is supplied with each vehicle.
** If the car has been imported it is not possible to check the mileage and vehicle history prior to its first registration in the UK.
BMW Commitment - BMW is completely confident in the quality of every Approved Used BMW. So much so, that if the selling Retailer is unable to resolve a demonstrable fault arising within the first 30 days or 1,000 miles of your ownership (whichever is sooner), and provided that the vehicle is returned to the Retailer from which it was purchased within 30 days of the delivery date, and the vehicle has not been driven more than 1,000 miles from the date of delivery, you will be entitled to an exchange, or a refund if, in the Retailer’s opinion, an appropriate exchange cannot be found. For further details please note the opposite terms and conditions for exchange of an Approved Used BMW.
BMW Warranty and BMW Emergency Service - Your car is covered by a minimum 12 months unlimited mileage BMW Approved Used Car Warranty and a minimum 12 months BMW Emergency Service cover.
If the selling Retailer is unable to resolve a demonstrable faultvarising within the first 30 days or 1,000 miles of your ownership (whichever is sooner), any Approved Used BMW may be exchanged for another vehicle (‘the Exchange Vehicle’) subject to the following terms and conditions:
• the customer is an end customer (and not a reseller);
• with the exception of fair wear and tear, the Approved Used BMW is in the same condition as at the time of delivery. At the discretion of the Retailer a charge may be levied for interior or exterior damage or any modifications that could affect the value;
• the vehicle is returned to the Retailer from which it was purchased within 30 days of the delivery date and the vehicle has not been driven more than 1,000 miles from the date of delivery;
• since delivery, the vehicle has not been fitted with any accessories which, in the opinion of the Retailer, detract from its value, or which are not removable without subsequent repairs to the vehicle; AND
• the customer owns the vehicle and is fully entitled to exchange
it under these terms and conditions.
The selling Retailer will endeavour to replace the vehicle with the most similar one available from current Retailer stock. The Retailer is not obliged to provide an Exchange Vehicle that is an exact replacement for the original vehicle in particular with regards to mileage, specification and colour. If the Exchange Vehicle is of higher value, the customer must pay the difference to the Retailer before the exchange takes place. The Retailer is not obliged to pay compensation for modifications made to the vehicle during the period it is owned by the customer, (e.g. hands free car kit, alloy wheels). The customer shall be responsible for any additional costs resulting from the exchange, such as termination of credit agreements and transferring insurance or personalised number plates. If the original vehicle is subject to a Hire Purchase Agreement, a new agreement must be completed and the relevant deposits paid by the customer. The customer’s right to request an exchange or a refund under these terms and conditions is limited to the original vehicle purchased, shall not extend to any Exchange Vehicle and does not affect any of the customer’s statutory rights.
We believe that the minimum 12 month Warranty* covering your BMW Approved Used Car is one of the finest and most extensive of its type available. Designed to protect your investment and reduce your cost of ownership, the BMW Approved Used Car Warranty even guarantees your vehicle’s battery and exhaust system for the duration of the Warranty. The BMW Approved Used Car Warranty covers all factory fitted mechanical and electrical components. In fact, the BMW Approved Used Car Warranty is so comprehensive we thought it more helpful to list those few items it does not cover – rather than all those that it does.
Brake and clutch facings, discs and drums, bulbs (except Xenon), fuses, channels and guides, weather strips and seals, handles, hinges and check straps, trim, upholstery and cosmetic finishes, wheels and tyres, wiper blades and arms, glass, auxiliary drive belts, coolant and fuel hoses, the cleaning and adjustment of any component and all service items or items that will require periodic replacement. This BMW Approved Used Car Warranty does not cover corrosion.
As the vehicle’s age and mileage increases, components will reach the end of their serviceable life due to normal wear and tear or age. The repair or replacement of components where required due to normal wear and tear or age will not be covered by this Warranty.
Yes. This BMW Approved Used Car Warranty also includes BMW MOT Cover and BMW Emergency Service. Your car may also have the benefit of any remaining term of the BMW Anti-Corrosion Warranty and the Paintwork Warranty which were provided when the vehicle was first registered.
• A 6 year BMW Anti-Corrosion Warranty covering the bodywork is provided on new vehicles first registered before 31 December 2003
• A 12 year BMW Anti-Corrosion Warranty is provided on new vehicles first registered from 1 January 2004
• Vehicles registered from 1 January 2004 benefit from a 36 month Paintwork Warranty. A 24 month Paintwork Warranty covering defects including blistering, discolouration or
staining of the visible surface of painted body panels which have occurred as a result of faulty manufacture or workmanship is provided on new vehicles first registered between 1 November 2001 and 31 December 2003.
Please ask your Retailer for details of these Warranties.
* BMW ALPINA vehicles under one year old will be covered by the balance of the two year/unlimited factory Warranty until the car is two years old. If your vehicle is over two years old it will be covered by a minimum of 12 months BMW Approved Used Car Warranty. If your vehicle is between one and two years old, it will be covered by a minimum of 12 months Warranty comprising the balance of the original Retailer Warranty until the car is two years old, and after that the BMW Approved Used Car Warranty will provide cover to bring you up to a minimum of 12 months Warranty cover.
If your vehicle is under three years old it will be covered by the balance of the three year/unlimited mileage new car BMW Retailer Warranty until the car is three years old.
If your vehicle is over three years old, it will be covered by the BMW Approved Used Car Warranty.
If your vehicle is between one and three years old, it will be covered by a minimum of 12 months Warranty comprising the balance of the BMW Retailer Warranty until the car is three years old and after that the BMW Approved Used Car Warranty will provide cover to bring you up to a minimum of 12 months Warranty cover. Please refer to your BMW Retailer Warranty and Emergency Service Handbook for details of the new car BMW Retailer Warranty. The details of the BMW Approved Used Car Warranty are set out within this section.
The terms and conditions of the Warranty listed below must be adhered to. Failure to do so may result in the rejection of a claim or the termination of your Warranty cover. This does not affect your statutory rights.
1. Servicing your BMW.
An Authorised BMW Retailer reserves the right to reject any claim where the cause of the defect is due to non compliance with the service intervals recommended by the Manufacturer and or the Manufacturer’s recommendations for care and maintenance of the vehicle. If servicing has been carried out by a Non Authorised Workshop, the Authorised BMW Retailer and/or BMW Service Authorised Workshop reserve the right to reject any claim where the cause of the defect is due to inadequate servicing or the use of inadequate
parts by the Non Authorised Workshop.
2. Your Warranty may be invalidated if you continue to drive when a fault becomes apparent.
3. Any repair work carried out to the vehicle covered by Warranty (other than servicing or maintenance) must be carried out by an Authorised BMW Retailer or BMW Service
Authorised Workshop at whose sole discretion any defective parts will be repaired or replaced. Parts for which replacements are made become the property of the selling retailer. Any part replaced under Warranty is warranted to be free from manufacturing defects until expiry of the original vehicle Retailer Warranty. Your vehicle may be taken to any convenient Authorised BMW Retailer or BMW Service Authorised Workshop for Warranty work to be carried out.
4. Reasonable diagnostic charges associated with covered parts only will be accepted as part of a claim.
5. BMW (UK) Ltd reserves the right to inspect the vehicle and examine damaged parts.
6. No cash alternative or refund is available if you do not wish to receive or wish to cancel this Warranty. You may wish to transfer any unexpired period of Warranty to another private owner who buys the car from you, but not to a buyer engaged in the business of purchasing, selling or servicing of vehicles.
7. This Warranty will not cover:
i) damage or loss which can be claimed under any other Warranty or insurance;
ii) repair or replacement required due to gradual reduction in the operating performance of a covered part, commensurate with its age or mileage. Please refer to Wear and Tear exclusion above;
iii) repair or replacement wholly or partially due to a lack of maintenance, abuse or neglect or as a result of accident;
iv) liability for death, bodily injury, or damage to property or any consequential loss or damage whether arising directly or indirectly from an incident affecting a part covered by this Warranty;
v) a vehicle that has been subject to alterations, has had experimental equipment fitted or has in any way been modified from BMW’s approved specification, or;
vi) a vehicle used for courier or private hire services, competitions or racing of any kind.
8. The quality of Warranty repairs will be the responsibility of the repairing Retailer.
9. The maximum aggregate claims liability covered by the BMW Approved Used Car Warranty is limited up to the purchase price paid for the vehicle, inclusive of VAT.
10. You may authorise repair work outside of the UK, Republic of Ireland, Channel Isles and Isle of Man and claim reimbursement under this Warranty (up to the usual cost for the work if completed in the UK) on the following terms:
Monies for valid claims will be paid in pounds sterling at the rate of exchange for the relevant currency at the time of failure
A receipt must be provided, and
The repair work must be covered under this Warranty
11. If a vehicle is registered to a VAT registered company or individual, any VAT content of a valid claim will be the responsibility of that company or individual.
Any repair work to the vehicle under the Warranty must be carried out by an Authorised BMW Retailer or BMW Service Authorised Workshop. In the unlikely event that your vehicle should develop a fault, please contact your local Authorised BMW Retailer or BMW Service Authorised Workshop who will arrange to investigate the fault and to
repair or replace (at its sole discretion) any defective parts if covered within the terms and conditions of the applicable Warranty. Should you require further assistance with your claim, all communications and enquiries should be referred to:
BMW Customer Information Centre
Summit ONE
Summit Avenue
Farnborough
Hampshire
GU14 0FB
BMW MOT Cover provides cover in the unlikely event that your BMW Approved Used Car fails its MOT tests throughout the period of this Warranty.*
Definitions used within this section.
Geographical limits: United Kingdom and Republic of Ireland. (including Channel Isles and Isle of Man).
Vehicle: The vehicle described in the schedule.
We, our, us: BMW (UK) Ltd.
You, your, yourself: The customer named in the schedule.
What is covered?
If you have an MOT test on your BMW Approved Used Car carried out during the Warranty period (and no more than 30 days before its due MOT date), and the vehicle fails the test, the cost of repair or replacement of any of the following components which the MOT Failure Document (VT30) identifies as having caused the failure of the test and as necessary to be repaired or replaced will be covered (subject to the terms below):
Electrical and lighting equipment – all lamps, bulbs and reflectors, horn, windscreen wipers and washers (excluding impact damage)
Brakes – all braking system components, but excluding adjustments or frictional material related to normal wear and tear
Steering and suspension – all steering and suspension components, including failure from wear and tear, but excluding adjustments
Seat belt and seat belt fitting – all seat belt components and mountings
Fuel system – carburettor, fuel injection components and ECU replacement as a result of calibration failure to meet MOT test exhaust gas emission standards. Fuel leakage from the tank and pipe is covered except where failure relates to road accident or external impact damage
Vehicle structure – is covered for corrosion damage, but not where the failure relates to road accident damage, external impact damage or any previous repair
What is not covered?
Road wheels and tyres
Windscreen
Routine adjustments or damage resulting from impact or accident
The cost of the MOT test or re-test
Repairs which are not completed within 30 days of the issue of an MOT inspection form failing the vehicle for its MOT test
Advisory items cited on an MOT inspection report passing the vehicle on its MOT test
Circumstances where the fault causing need for repair or replacement was evident before sale or the subject of a manufacturer’s safety recall campaign
Any vehicle which is owned by a business formed for the purpose of selling or servicing motor vehicles
Vehicles which are not serviced in accordance with the manufacturer’s requirements
Components which have been modified from the manufacturer’s specification
Any vehicle used for competitions, racing, pacemaking, rallies, off road use or for hire or reward or by a driving school
Any repair or replacement caused by any act or omission, which is wilful, unlawful or negligent
Faulty repair of any item
Loss or damage caused by ionising radiation or radioactive contamination from any nuclear fuel or the nuclear waste arising from burning nuclear fuel
Loss or damage caused by the radioactive, toxic, explosive or other dangerous properties or of any explosive nuclear equipment or nuclear part of that equipment
NB: BMW MOT Cover only applies to MOT tests taken in the period of the Warranty and only if the test is taken no more than 30 days before the MOT due date. (MOT Cover applies only where an MOT is required).
Maximum claim liability.
The maximum claim liability is the purchase price of the vehicle.
BMW Emergency Service has been designed to provide assistance for motoring emergencies and includes a comprehensive range of benefits including roadside assistance, vehicle recovery, redelivery and onward travel.
As a BMW driver, you also have access to an extensive network of Emergency Service resources available 24 hours a day, every day of the year, by experienced multilingual staff.
BMW Emergency Service will offer all possible assistance under the terms of the agreement set out in this booklet. Please remember that if Your Vehicle requires repair, BMW Emergency Service will take Your Vehicle to an Authorised BMW
Retailer, Approved Bodyshop or a BMW Service Authorised Workshop. By doing so you can be assured that only Genuine BMW Parts and materials will be used and fitted by fully qualified BMW Technicians.
As with any service of this nature there are some exclusions. Please refer to the section ‘Exclusions relating to your BMW Emergency Service cover’.
Assistance required?
If you are in any doubt as to whether you require assistance, please telephone BMW Emergency Service first. Do not make your own arrangements without first contacting BMW Emergency Service. Should you require assistance following an
accident, vehicle breakdown, fire or theft, contact BMW Emergency Service on 0800 777 111 or 020 8686 2444.
Phoning from within Continental Europe.
If you are calling from outside the United Kingdom, you can contact BMW Emergency Service by using the International Access Code followed by: +44 (0)20 8686 2444
To ensure the minimum of delay, please have the following information available:
Your name and location.
A telephone number where you can be contacted.
Registration number or BMW Emergency Service Policy Number and colour of Your Vehicle.
Details of what has happened.
Definitions used within this section.
Immobilisation: electrical or mechanical breakdown; road accident; loss of keys; loss, damage or destruction by fire, theft or vandalism.
Passengers: those persons travelling in Your Vehicle at the moment assistance is required.
You: the owner or user of Your Vehicle.
Your Vehicle: A BMW Approved Used Car for which BMW Emergency Service has been included for a minimum of 12 months from the date of sale.
If you are in any doubt as to whether the BMW Emergency Service is valid, please telephone BMW Warranty Services on 0370 5050 195.
United Kingdom and Republic of Ireland.
United Kingdom (‘UK’) is defined as: England, Scotland, Northern Ireland & Wales (includes Channel Islands and Isle of Man).
Continental Europe.
Continental Europe is defined as: Albania, Andorra, Austria, Belgium, Bulgaria, Bosnia and Herzegovina, Croatia, Cyprus, Czech Republic, Denmark (excluding Faeroe Islands), Estonia, Finland (excluding Aland), France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia and Montenegro, Slovakia, Slovenia, Spain (including Balearic Islands but excluding Canary Islands), Sweden, Switzerland and Turkey.
BMW Emergency Service benefits.
The following pages detail the extensive range of benefits provided by BMW Emergency Service. Please read these carefully.
All costs quoted within this document are inclusive of VAT.
Home and Roadside Assistance – United Kingdom and Republic of Ireland only.
In the event of the Immobilisation of Your Vehicle, whether at home or elsewhere, BMW Emergency Service will arrange assistance for you. We will always endeavour to arrange assistance by a BMW Customer Service Vehicle but if the problem cannot be resolved at the roadside, we will pay the costs of taking Your Vehicle to the nearest Authorised BMW Retailer or BMW Service Authorised Workshop or to the Authorised BMW Retailer or BMW Service Authorised Workshop nearest to your home address in the UK or Republic of Ireland.
Roadside Assistance – Continental Europe.
In the event of the Immobilisation of Your Vehicle whilst travelling in Continental Europe and where the problem cannot be resolved at the roadside, we will organise and pay for the recovery of Your Vehicle to the nearest Authorised BMW Retailer or BMW Service Authorised Workshop.
Car Hire.
In the event that, following assistance by BMW Emergency Service, Your Vehicle cannot be repaired, we will endeavour to organise and pay for a replacement vehicle for up to two days. The rental provider will need to see the paper counterfoil of your valid driving licence and you will be asked for a deposit to cover petrol charges and any additional, potential charges.
In Continental Europe we will endeavour to organise and pay for a replacement vehicle up to a maximum period of two weeks, provided that Your Vehicle has been recovered by BMW Emergency Service. Please note that we cannot guarantee availability of a BMW Group replacement vehicle or accessories such as roof racks and tow bars.
For further information please refer to the section ‘General Terms and Conditions relating to BMW Emergency Service Cover’.
Onward travel/Hotel accommodation.
Following assistance and in the event that repairs to Your Vehicle cannot be completed as a result of Immobilisation, we will endeavour to organise and pay for you and your Passengers to continue your journey or return home by the most appropriate means.
Alternatively, if the breakdown occurs more than 50 miles from your home address and overnight accommodation is a more practical option, we will pay for the cost of bed and breakfast for you and your Passengers up to £100 per person, per night for one night within UK and Republic of Ireland and a maximum of four nights within Continental Europe.
Vehicle redelivery – United Kingdom and Republic of Ireland only.
Provided that Your Vehicle has been recovered by BMW Emergency Service to an Authorised BMW Retailer or BMW Service Authorised Workshop other than your local Authorised BMW Retailer or BMW Service Authorised Workshop, we will arrange for it to be returned to your home address in the UK or Republic of Ireland. Alternatively, if you wish to collect Your Vehicle personally, we will pay the appropriate transport costs to enable you to do so.
Vehicle repatriation – Continental European cover only.
If Your Vehicle cannot be repaired in Continental Europe, or if the repairs will not be completed before your intended return date to the UK or Republic of Ireland, we will arrange and pay for the repatriation of Your Vehicle to the Authorised BMW Retailer or BMW Service Authorised Workshop nearest to your home address in the UK or Republic of Ireland. Alternatively, following your return to the UK or Republic of Ireland and on completion of the repairs, should you wish to collect Your Vehicle personally, we will arrange and pay the costs of your outward journey.
If the only qualified driver travelling in the party is repatriated to the UK or Republic of Ireland due to illness, we will arrange and pay the cost of an alternative driver to return Your Vehicle to your home address in the UK or Republic of Ireland and arrange and pay for the costs of returning other Passengers to their homes in the UK or Republic of Ireland.
The maximum amount payable by BMW Emergency Service for vehicle repatriation shall not exceed the market value of Your Vehicle.
If you experience any issues whilst travelling in Continental Europe with Your Vehicle, even if you encounter a legal or medical problem our experienced team of multilingual staff may be able to provide you with practical help and advice.
If Your Vehicle has to be repatriated from Continental Europe, you should ensure that any items of value are removed. You will be asked to provide BMW Emergency Service with a signed inventory of any items left in Your Vehicle. Neither
BMW Emergency Service nor its agents accept any liability for the subsequent loss of or damage to any items not declared on this inventory.
Additional Car Hire – Continental European cover only.
If Your Vehicle is being repatriated or has been left in Continental Europe pending completion of repairs following electrical or mechanical failure we will endeavour to organise and pay for a replacement vehicle in the UK or Republic of Ireland up to a maximum of three days. Terms and conditions for UK and Republic of Ireland car hire apply in this instance. Please refer to the section ‘General Terms and Conditions relating to BMW Emergency Service cover’.
General Terms and Conditions relating to BMW Emergency Service cover.
Car Hire.
Whenever possible, BMW Emergency Service will attempt to provide you with a replacement vehicle from the repairing Authorised BMW Retailer or BMW Service Authorised Workshop. If we are unable to do so, we will attempt to source a vehicle
through one of the major vehicle rental companies. Under any circumstances you must be able to comply with the applicable conditions of hire.
You will be responsible for any fuel costs incurred during the period of hire. Certain endorsements on your licence may prejudice your eligibility to hire a vehicle. Insurance requirements stipulate that you must have held a full UK driving licence for a minimum of 12 months. Please note that we cannot guarantee availability of a BMW Group replacement vehicle or accessories such as roof racks or tow bars.
Specialist Charges.
In the event that the use of specialist equipment is required to provide assistance when Your Vehicle has, for example, left the highway, is in a ditch, is standing on soft ground, sand, shingle, stuck in water or snow or has been Immobilised by the removal of its wheels, we will arrange recovery but you may be responsible for paying any upfront costs, which BMW Emergency Services will reimburse.
Release Fees.
Should Your Vehicle be stolen and subsequently recovered by the police, you may be asked to pay a release fee before we can remove Your Vehicle to an Authorised BMW Retailer or BMW Service Authorised Workshop or to your home address. Although we can arrange to guarantee these costs on your behalf, the payment of such fees is your responsibility.
Adverse weather conditions.
On those occasions when we experience adverse weather conditions, such as high winds, snow and floods, external resources may be stretched and some operations become physically impossible until the weather improves. At such times, our
priority is to ensure that you and your Passengers are taken to a place of safety and so the recovery of Your Vehicle may not be possible until weather conditions permit.
Auto-route restrictions – Continental European cover only.
Where assistance is required on a French auto-route and certain auto-routes in some other Continental European countries, you must use the official SOS boxes at the side of the road in order to arrange initial recovery. You will be connected to the authorised motorway assistance service because the roads are privatised and we are prevented from assisting on them. You should contact BMW Emergency Service at the earliest opportunity so that we can arrange for the most appropriate assistance once Your Vehicle has been recovered from the auto-route.
Reasonable costs incurred for recovery from the auto-route can be claimed back from BMW Emergency Service.
Punctures – Mobility System.
Should you experience a puncture and Your Vehicle is equipped with a BMW Mobility System, details regarding its operation can be found in your Owner’s Handbook or on the device itself. Alternatively, we will be happy to explain how the system works to help you carry out a temporary repair and resume your journey.
Parts delivery – Continental European cover only.
If the parts needed to repair Your Vehicle are not available locally, we will organise and pay for the despatch of these parts from elsewhere.
Incorrect fuel.
If Your Vehicle is Immobilised as a result of refuelling with incorrect fuel, we will only arrange and pay for the cost of recovering Your Vehicle to the nearest Authorised BMW Retailer or BMW Service Authorised Workshop. The additional benefits detailed in this document will not be provided in the event of refuelling with incorrect fuel.
Vehicle storage.
If Your Vehicle has to be stored following recovery by BMW Emergency Service, we will pay for the cost of storage up to a maximum of £50 for storage in the UK and Ireland and up to £100 in Continental Europe.
Lock out/Lost keys.
Whilst we will always endeavour to provide assistance by the most practical method should you be unable to gain entry to Your Vehicle, modern security systems make it extremely difficult for this to be achieved should spare keys not be available. If a forced entry is required, you will be asked to sign a declaration stating that you have given permission for this to take place and that any costs for resultant damage will be your sole responsibility.
Glass breakage – United Kingdom and Republic of Ireland only.
In the UK or Republic of Ireland we can, if required, contact an Authorised BMW Retailer or BMW Service Authorised Workshop on your behalf that will usually be able to arrange replacement glass for you. Alternatively, if a repair cannot be affected at your location, we can arrange to have Your Vehicle stored securely until the necessary parts are available for repair. The additional benefits detailed in this document will not be provided in the event of glass breakage and you will be liable for the cost of replacement parts.
Exclusions relating to your BMW Emergency Service cover.
We will not pay for:
Any expenses incurred without the prior authorisation of BMW Emergency Service.
Expenses which would normally have been payable by you, such as fuel and toll charges.
The cost of replacement parts.
Any costs resulting from participation in motor racing, rallies, speed or duration tests.
Any costs resulting from Your Vehicle being kept in an unroadworthy condition or not being serviced in accordance with the manufacturer’s recommendations. If, in the opinion of BMW Emergency Service, we believe that a recurring fault is due to poor maintenance of Your Vehicle, we reserve the right to request proof of servicing. Any costs as a result of your participation in a criminal act or offence.
Any costs as a result of your being under the influence of intoxicating liquor, solvent abuse or drugs.
Any claim resulting from participation in winter sports.
Any loss of profit, goodwill or contracts, and any indirect, economic and/or consequential losses arising directly or indirectly from the breakdown.
Any expenses which could be recovered under a reciprocal agreement between the British or Republic of Ireland Government and/or any other Government.
BMW Emergency Service cover is not transferable from vehicle to vehicle but is transferable to subsequent owners of the vehicle.
As your BMW Approved Used Car Warranty nears expiry, you will be invited to extend your vehicle Warranty with a BMW Insured Warranty. A BMW Insured Warranty offers a choice of three levels of cover as well as the option to include BMW Insured Emergency Service and can help to protect you against the cost of repairs and replacement parts should something unexpectedly go wrong. A BMW Insured Warranty enables you to tailor your BMW Warranty protection to your own individual needs.
For full details of BMW Insured Warranty products, please contact BMW Insured Warranty Services on: 0345 641 9790.
Sell or part exchange your Vehicle
Whether you're looking to part exchange, or simply sell your car, Sytner Group is the UK's leading buyer of used and prestige cars and can offer you a hassle free process with immediate payment.